While VCF Upgrade, Plan Patching/Upgrading Screen Does Not Populate Customize Option in SDDC Manager 5.2.1

Issue:

• While performing VCF upgrade from 4.5.2 to 5.2.1, we observed when selecting the "Customize Upgrade" before the vCenter upgrade, it doesn't load and populate for customization options.

Cause & Task:

• This occurs if there is any stale 6.x vCenter bundle reference existing in the LCM database.

• Check if there was any old & stale 6.x or 7.x vCenter bundle available in downloaded history in SDDC Manager.

Resolution:

1. Take a snapshot of the SDDC Manager VM.

2. SSH into the SDDC manager appliance with vcf user and elevate to root with su.

3. Copy the cleanup_vc_bundles_lt7.py script from the KB to the /home/vcf/ directory on the SDDC manager. Refer to the below Broadcom article to download the "cleanup_vc_bundles_lt7.py".

   
   

   Plan Patching/Plan Upgrading screen does not populate in SDDC Manager 5.2.1

   
   

4. Run the cleanup_vc_bundles_lt7.py with the below command. (The script will cycle the lcm service)

# python cleanup_vc_bundles_lt7.py

4. Wait several minutes, as this cleanup process once run, may take 10-15 minutes.

5. After 15 minutes verify in SDDC Manager if still there is any stale 7.x vCenter bundle exist (Lifecycle > Bundle Management).

   
   

   Note - Below is the CLI to remove if still any stale 7.x vCenter bundle exist.

   # python /opt/vmware/vcf/lcm/lcm-app/bin/bundle_cleanup.py <bundle id>

1. As cleanup takes time, wait for 15 minutes to verify in SDDC Manager, if "Customize Upgrade" loads & populates.

2. If still does not populate, recycle the SDDC Manager services by using/running the below CLI.

# SSH to SDDC Mgr, switch to root

# /opt/vmware/vcf/operationsmanager/scripts/cli/sddcmanager_restart_services.sh

(Once all services restarted, it may take 10-15 minutes for all services to be fully up)

Now, You should be able to see customize upgrade available and populdate to proceed further with your upgrade.

!Wish you all the best!